Dental FAQ's

Is there a charge for missed appointments?

An appointment is time that is set aside especially for you to receive the necessary treatment. We ask that you give us 48 hours notice to change or cancel your appointment. If the time requirement is not fulfilled there will be a charge of $50.00/hour.

What are your payment procedures?

We accept payment by Visa, Mastercard, Debit Card or cash. Payment is due the day treatment is rendered. Please note we do not accept cheques.

Do you accept dental plans?

Yes, we do accept dental plans and bill them direcly for services provided. Therefore at the time of the appointment you only need to pay the portion that the insurance does not cover. Some plans however will not send payment to the dental office. In this case you will be responsible to pay in full on the day you receive treatment. We do however forward the claim to your insurance on your behalf.

It is important to remember that dental insurance plans are contracts between you, your employer and the insurance company.

As a courtesy to you as our patient, we do our best to find the details of your coverage and any limitations, and inform you accordingly. However should the cost of any treatment be declined by your insurance, your account balance is ultimately your responsibility.

Do I have to make an appointment?

Making an appointment allows us to set aside specific time for the dentist or hygienist to attend to your treatment. This minimizes the amount of time spent waiting, as well as gives us the opportunity to allow the correct amount of time for the appointment. You can make an appointment in person or by phone. 

What dental services do you provide?

Our offices are fully equipped to provide for all your dental needs.

Are your Dentists licensed?

Yes, all of our dentists have graduated from an accredited university and continue to upgrade their education each year. All of our hygienists and assistants have fulfilled their education requirements.

What are your hours?

Our different locations have varied hours of operation. To find the most convenient location and doctor schedule, please view our Locations section.